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How to Contact Support

Updated today

What this is

An overview of the different ways to get help and when to use each.


Why it matters

Using the right method gets you faster and more effective help.


Your support options

1. Fix Now (Recommended for specific issues)

Best for:

  • DNS/authentication problems

  • Blacklist issues

  • Domain-specific deliverability problems


2. Live Chat

Best for:

  • Quick questions

  • Clarification

  • Guidance


Simple rule

  • See an issue β†’ Fix Now

  • Have a question β†’ Chat


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